Installations & Technical Support - SV Solutions

Tech support must be scheduled in advance as it is not available for last minute requests.

Installation is not included on any product or bundle unless specified on an estimate. Installations performed by customers may require additional supplies not included with the purchase. Due to the various installation methods available for these screens, some components or mounting accessories may need to be sourced locally from a hardware store.

LED screen installations can vary widely, and not every mounting accessory is included. By default, screen panels ship standalone—customers are responsible for contacting our sales department or consulting with our technicians to determine their specific needs.

Hanging or rigging bars are provided only upon request and at an additional cost. Even when ordered, installations using hanging or rigging bars may still require you to source shackles, clamps, or sling ropes for truss-mounted setups. Depending on your chosen installation method, you may also need to obtain other hardware—such as brackets, anchors, or specialized fasteners—from your local hardware store.

1. Arranging for an electrician to install power outlets according to our specifications before screen installation, at their own expense.
2. Providing necessary equipment such as Scissor Lifts, Ladders, and/or scaffolds.
3. Running Cat6 cables from the control room to the screens based on our specifications.
4. While we strive to discreetly run cables through walls and ceilings, if proper installation requires a hole or canal, the client will decide whether to proceed in that manner. The client is responsible for repairing and repainting walls where necessary.

Important Note:

Outdoor Fixed / Digital Signage Installations

For all outdoor fixed or digital signage installations, the customer is required to provide a boom lift or mechanical lift to safely reach the installation area.

• Ladders and scaffolds are not permitted for this type of work due to safety and equipment handling requirements.
• The lift must be available on-site for the full duration of the installation.

The installation will be scheduled after the equipment purchase. Typically, 3-4 weeks after all items have arrived at your location. Our support team will contact you to arrange a date based on mutual availability. If you have a tight deadline, please inform us before purchase, as we cannot guarantee your preferred installation time otherwise. Expedited installations, when available, may incur additional charges due to last-minute bookings.

There must not be any pre-framing installed around the perimeter of the LED screen prior to our arrival. Any pre-existing framing must be removed to allow for the installation, and we will not be responsible for delays caused by such obstructions.

Any obstructions around the screen’s perimeter, including but not limited to fixtures, furnishings, or structural elements, must be moved out of the way prior to installation. If they are not, the customer assumes full responsibility for any delays or additional labor costs involved in removing these obstructions.

We will only install the screen on flat walls. If the wall has an inclination or is not perfectly flat, resulting in the LED screen conforming to the shape of the wall, our installers are not responsible for adjusting or correcting the wall. The responsibility for ensuring a flat, even surface lies with the customer.

Our installers will ensure that the LED screen is mounted in a level position. If the surrounding floor, ceiling, walls, or framing are not aligned with proper leveling, we will not install the screen at an angle to accommodate those misalignments. The screen will be installed at 90 degrees regardless of surrounding structures.

Our technicians will prepare all necessary installation materials in advance, based on a thorough analysis of the current installation site. Should any changes arise due to customer preferences during the installation process, we will make every effort to accommodate these changes. However, the customer will be responsible for covering any additional material costs or labor that exceed the original scope of the project.

If a technician arrives on-site and the customer is not ready for the installation as scheduled, any additional expenses incurred, including technician time, travel costs, or other related fees, will be the customer’s responsibility. If a full rebooking is required due to the customer’s unpreparedness, the customer will be liable for all associated costs, and the company reserves the right to charge the full project amount again, as the originally scheduled dates were allocated exclusively for the installation.

Important Installation Disclaimer:

The Client is solely responsible for informing SV Solutions, in writing, prior to installation, of the exact location of any and all concealed infrastructure that may exist behind walls, ceilings, or floors. This includes, but is not limited to:

• Electrical wiring and conduits
• Water supply and drain pipes
• Gas lines
• HVAC ducts or ventilation
• Sprinkler systems
• Data, fiber optic, and communication cables
• Any other hidden utilities, structures, or obstructions

If the Client fails to disclose this information, SV Solutions and its technicians will not be held liable for any damages, service interruptions, repair costs, or consequential losses resulting from drilling, cutting, or mounting during installation. By proceeding with the installation, the Client accepts full responsibility and liability for any issues that arise due to undisclosed obstructions. SV Solutions’ responsibility is strictly limited to the proper installation of the equipment purchased, not the condition or safety of concealed infrastructure.

SV Solutions USA LLC carries Commercial General Liability insurance with the following limits:

1. $1,000,000 per occurrence
2. $2,000,000 general aggregate
3. $100,000 damage to rented premises per occurrence
4. $5,000 medical payments per person

When requested, we will provide a Certificate of Insurance naming the buying party as the insured under this coverage only. Our insurance policy covers only the party that has purchased our installation services.

If the buying party requires us to name, insure, or provide coverage for any other company, entity, property, building, or location within the same premises, surrounding area, or any related party, this is not automatically covered under our policy.

In such cases: 1. 2. 3. The other party must provide their own insurance coverage independently. Alternatively, the buying party must notify us in advance of the additional coverage request. We reserve the right to evaluate such requests and may offer to extend coverage for an additional fee, which will be quoted separately. We explicitly do not accept responsibility or liability for any parties or properties beyond the buying party unless agreed upon and insured accordingly in writing prior to installation.