Shipping & Delivery - SV Solutions

Once your order is picked up by the carrier, it will typically arrive within 4-7 business days. It’s important to keep in mind that freight times are not guaranteed and may slightly vary. If you require a guaranteed delivery date, please inform us through email so we can provide a time critical or dedicated shipping service quote for your equipment.

SV Solutions books shipments on your behalf, provides estimated shipping costs, and ensures the goods are insured. However, once the shipment leaves our facility, full responsibility transfers to the contracted carrier. SV Solutions is not liable for any loss or damage during transit.

Customers may choose to arrange their own shipping, send their own driver, or use a preferred carrier and insurance provider. Some exceptions may apply depending on the type of goods, origin or destination facility.

Please consult us in advance of planning to manage your own logistics. Self pick up or choosing an external carrier will incur in processing fees of $150 that will be added to your quote.

In the rare event of an issue arising during transit and only if SV Solutions booked the shipment, we will support you by assisting with claim filing and providing documentation. All shipments booked by us are insured, but claims must be handled directly with the carrier.

If your order arrives damaged, contact us immediately and we will help you to initiate a claim with the carrier.

Be sure to document everything thoroughly: photos and videos of the damaged goods, packaging, delivery vehicle, driver’s name, and license plate. Keep all packaging materials and damaged items, as they are required for the claim.

If the customer books their own shipment or exercises self pick-up, all responsibility transfers immediately to the customer. The customer expressly acknowledges and accepts that SV Solutions will have no obligations whatsoever to provide shipping details, updates, or support once the goods have left our facility, and that SV Solutions will not be held liable for any loss, damage, delay, or issues of any kind related to the shipment or transport.

Flight cases and wood crates are designed to protect LED screens during transit. Minor dents, scratches, or scuffs on the exterior are normal and do not affect the screens' functionality. SV Solutions is not responsible for replacing flight cases or wood crates due to cosmetic damage.

In the rare case that a flight case arrives visibly damaged (e.g., cracked open hole) and the LED panels inside may be compromised, SV Solutions will assess the situation and assist in filing an insurance claim only if we coordinate the shipment. Wood crates, however, will not be replaced under any circumstances.

Flight cases or wood crates are included based on order quantity. Orders that fill 60% or more of a case (e.g., 6+ panels in a 10-panel case) will be shipped in a case. Smaller orders may ship in protective boxes. Some accessories, such as hanging bars, may be shipped separately.

All shipping quotes are based on the information provided at the time of the quoting and reflect the minimum requirements specified by the carrier. If any details change—such as indicating that a forklift is available for unloading when one is not—any additional charges incurred due to these discrepancies will be billed after delivery. These charges are issued directly by the carrier and are the responsibility of the recipient.