2 Years Warranty - SV Solutions

SV Solutions affirms its warranty to the original purchaser/owner (“Buyer”), guaranteeing SV Solutions products to be devoid of manufacturing defects in material and workmanship for the defined warranty periods outlined in the terms and conditions established from the original purchase date as recorded on the Invoice or Sales Order.

It is important to note that this warranty is non-transferable and may or may not extend to products sold and/or forwarded outside the United States. SV Solutions will only be obligated to uphold this warranty upon the receipt of full payment for the equipment. The acquisition of SV Solutions product signifies the Customer’s acknowledgment and acceptance of all warranty terms and conditions as delineated in this limited warranty statement.

During this period, SV Solutions will, at its sole discretion, undertake the repair or replacement of the unit with a new or rebuilt one of equal model and product classification, subject to enhancements in product lifecycle. SV Solutions will cover material and off-site labor for repairs conducted by its authorized personnel, with certain exclusions applicable.

This Warranty explicitly excludes on-site labor charges for component removal and/or installation or on-site repair services. However, SV Solutions may, at its sole and absolute discretion, opt to offer on-site warranty service under specific conditions. Any unit that has been repaired or replaced will be covered for the remaining duration of the original limited warranty unless a written warranty extension is provided. It’s crucial to note that this warranty does not constitute a maintenance contract.

The warranty specifically excludes:

1. Damage or failure resulting from abuse, misuse, mishandling, neglect, accidents, improper storage, or incorrect installation.
2. Damage or failure due to improper power conditions, over/under-voltages, incorrect wiring, or electrical surges.
3. Damage or failure resulting from exposure to extreme environmental or atmospheric conditions, including but not limited to severe weather, natural disasters, salinity, corrosive elements, excessive pressure, or conditions exceeding the product’s specified ingress protection rating.
4. Products used or installed in conditions or environments that surpass the specified application type or technical specifications.
5. Third-party supplied hardware, structures, or rigging.
6. Normal wear and tear or natural aging of parts and components.
7. Units that have been serviced or tampered with by the user or unauthorized personnel.
8. Labor for the removal and/or replacement of LED modules and/or other field-replaceable component assemblies.
9. Compatibility issues or incorporation with accessories, attachments, software, including but not limited to front-end video control systems, audio systems, external video processors and players, or other devices not provided by SV Solutions.
10. Pixels on modules with GOB technology. (see description below).
11. Security or functionality issues related to the user's network, cellular connectivity, or other integration systems.
12. Variations in color and/or brightness that do not compromise the basic product functionality.
13. Equipment rental or ancillary costs associated with modifications, removal of structural/decorative elements for service access, removal, or installation of the product.
14. Powering LED panel rows or columns from both ends at the same time (this will cause irreversible damage).
15. Power cables, or related wiring that has been damaged due to misuse or improper handling. Excluded causes include, but are not limited to: twisting, tangling, knotting, kinking, pulling, crushing, cutting, abrasion, over-tight bending, improper coiling, exposure to extreme environmental conditions outside of the manufacturer’s specifications, or any installation practices not in accordance with industry standards. Normal wear and tear, cosmetic damage, and failures resulting from improper installation or storage are also excluded. Only defects in materials or workmanship under normal, proper use are eligible for warranty service.

SV Solutions’ warranty obligation is strictly limited to repairing or replacing the particular product or part(s) determined by SV Solutions to have failed due to a covered cause within the warranty period. SV Solutions shall not be liable for replacing, repairing, or extending the warranty for any products or portions of a system that SV Solutions determines have not failed due to a covered cause within the warranty period, even if such other products or portions of a system are used in conjunction with products being repaired or replaced by SV Solutions under this warranty, and the repaired product exhibits differences in brightness, colors, or any other attribute post-repair.

No agent, employee, dealer, distributor, or representative of SV Solutions has the authority to bind SV Solutions to any terms or conditions beyond the scope of this limited warranty. Provisions contained in the purchaser’s purchase order or any other purchase document that conflict with the terms and conditions of this limited warranty or are not expressly set forth in this limited warranty shall be deemed null and void.

SV Solutions shall not be liable for incidental or consequential damages arising from the use of their product or its software, including, but not limited to, damages resulting from loss of business profits, downtime costs, business interruption, loss of business information, or other pecuniary losses. SV Solutions is not responsible for any shipping delays, parts shortages, Force Majeure events, or any other events beyond its immediate control, nor shall SV Solutions have any liability whatsoever to the Purchaser for such occurrences.

Due to the nature of GOB (Glue on Board) technology, individual pixels on LED modules cannot be repaired once damaged. While components like IC drivers, power supplies, receiving cards, or hub boards can still be serviced or replaced, the pixels themselves are not repairable. For this reason, we strongly recommend purchasing extra modules to ensure coverage in case of future issues.

All warranty claims must be reported within the applicable warranty period. Claims reported after the warranty expiration date will not be considered, regardless of the occurrence date.

When quoting a complete display package, we may include one or two extra LED modules at no additional cost as a courtesy to provide peace of mind and ensure all modules are in good working condition. All equipment is sealed from the factory, and it is extremely rare for a module to arrive with a defective pixel. In such unlikely cases, the included extra module is intended as a direct replacement. This courtesy module is not covered under warranty and does not need to be returned for repair. All other purchased modules and equipment remain fully covered under our standard warranty terms.

Customers may purchase additional spare modules—up to 2% of the total module count for the screen—subject to availability and at our discretion. If more spares are desired, complete panels may be required and will be offered at our discretion or based on minimum order requirements.

The purchaser is responsible for all shipping costs and applicable insurance to SV Solutions’ service facility. SV Solutions shall not be obliged to replace any products or components under this warranty in the event of loss and/or damage by the shipping carrier. SV Solutions will cover the return shipping costs for repaired and/or replacement components by the best available method at its discretion, while the purchaser is responsible for any expedited shipping costs. SV Solutions is not liable for any additional fees, duties, or taxes related to shipping and receiving the product.

If it is determined that the product does not meet the terms of our warranty, you will be billed for labor, materials, as well as applicable shipping and insurance costs. Payment in advance of repair and/or return of the product is required. SV Solutions will contact you to inform you of the repair cost before any work is commenced.

If no issue is found with the product, a minimum bench service fee of $125 and the appropriate shipping charges will be applied. The customer agrees to pay these charges in full before SV Solutions will ship or deliver the product back.

LED screens are sold in standard packages with minimum quantities determined by the model and availability. If a customer wishes to purchase additional panels to an order—regardless of whether they previously purchased a complete LED screen package—the minimum order quantity will be based on the packaging format in which that specific model is stocked.

Availability and minimums are set at our discretion and may vary depending on the product line and batch. Contact our sales department for more information.

By engaging in the purchase or use of our LED panels, lighting or any other equipment we provide, you acknowledge and agree that it is your responsibility to verify and adhere to all relevant local regulations and certifications pertaining to the installation and operation of the equipment within your business premises or any other applicable setting. We do not guarantee that our equipment will possess all certifications required for compliance with your specific business or city regulations.

It is imperative that you conduct thorough research and consult with relevant authorities to ensure compliance before purchasing or implementing our products. Any failure to comply with local regulations and certifications shall be the sole responsibility of the customer, and we disclaim any liability arising from such non-compliance. The customer is solely responsible for obtaining any and all permits required for the installation and operation of the equipment at their premises, including but not limited to electrical, structural, or signage permits.