Returns & Refunds - SV Solutions

The Buyer has a 30-calendar-day window to initiate a return from the date of receiving the item.

Returned items must remain in their original packaging.

Opened products are not eligible for return. A restocking fee of 25% along with shipping costs will be deducted from the refund.

The Buyer is responsible for covering the costs of shipping goods back to our warehouse.

Once payment is received, the order enters our processing workflow across various departments, including handling, preparation, and warehouse coordination.

Cancellation of order before shipment

If the Buyer cancels an order after payment but before shipment, a cancellation fee of 2.5% will be applied to cover handling and preparation costs.

Cancellation of order during transit

If the order has already shipped, a restocking fee and any applicable return shipping fees will apply.

Third party financing

For purchases made through a third-party financing company, refund and return requests must be initiated directly with that third party. Since they were the ones who funded the transaction, they must contact us to begin the process. We’re unable to process any refunds or returns directly until we receive confirmation and instructions from them.

Please note that customers are responsible for reviewing and understanding the refund or return policies of their financing provider. We are not responsible for the terms or conditions set by third-party financial institutions.

Custom and non-stock

Custom orders and non-stock items are not eligible for returns, refunds, or credits of any kind.